Privacy

Last Updated:  April 2025

BY USING OR ACCESSING THIS SITE YOU SIGNIFY YOUR
ACKNOWLEDGMENT AND ASSENT TO THIS PRIVACY POLICY. PLEASE READ THIS
PRIVACY POLICY CAREFULLY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY,
PLEASE DO NOT USE THIS SITE.

Welcome to hestan.com, hestanculinary.com, home.hestan.com, aspire.hestan.com, commercial.hestan.com, and hestanvineyards.com.
Because your privacy is very important to us, we want you to understand
how Hestan Commercial Corporation, Hestan Smart Cooking, Inc., Hestan
Vineyards, LLC, and Meyer Corporation, U.S. (collectively, “Hestan”)
collects, uses, shares, and protects information about you. By engaging
with hestan.com, hestanculinary.com, home.hestan.com, aspire.hestan.com,
commercial.hestan.com, and hestanvineyards.com and interacting with us
offline (“Site”), you signify your agreement to the terms of our Privacy
Policy. If you come from the European Economic Area, please refer to
the GDPR section of this Privacy Policy to see how it applies to you.
Hestan may change this Privacy Policy from time to time. If so, any such
changes will be posted on this page, so that Hestan may keep its users
informed of its information collection practices. Accordingly, we
recommend that you consult this page frequently so that you are aware of
our latest Privacy Policy and/or any changes to this Privacy Policy.
Those with disabilities may also access this Privacy Policy in an
alternative text-based format, such as HTML, RTF, or PDF by clicking
here; or by clicking the accessibility icon in the upper bottom left
corner of the screen.

Your continued use of our Site shall constitute your acceptance of any such new or revised Privacy Policy and Terms of Use.

We welcome any and all questions and feedback. For privacy-related issues, please contact us at:

Hestan Commercial Corporation
3375 La Palma Avenue, Anaheim, CA 92806
Toll Free Telephone Number
(877) 399-2110
Contact us through this link

Hestan Vineyards
6548 Washington St., Yountville, CA 94599
707-945-1002
[email protected]

Hestan Culinary, a division of Meyer Corp
1 Meyer Plaza, Vallejo CA 94590
877-601-2918
[email protected]

Hestan Cue, a division of Meyer Corp
1 Meyer Plaza, Vallejo CA 94590
877-601-2918
[email protected]

PERSONALLY IDENTIFIABLE INFORMATION

What is personally identifiable information (PII)?

PII refers to information that lets us know the specifics of
whom you are, and can be used to identify, relate to, describe,
associate, contact, or locate you (or a household for California
residents), either directly or indirectly.  With this information, we
can fill your service and product orders and better provide you with
personalized services. PII that we may collect includes:

• Your name;

• Your billing and mailing addresses;

• Your email address;

• Your telephone or mobile phone number;

• Your purchase/return/exchange information;

• Your registry event information;

• Your date of birth or age;

• Your credit/debit card number;

• Your IP address;

• Other identification and contact information

We may also collect certain financial information; whenever we
do so, we will attempt to provide a link to this Privacy Policy so that
you can confirm how this information will be used.

If you choose not to provide your information, we may not be
able to provide you with requested products, services, or information.

How and when is your PII collected?

We may collect your PII when you do any of the following on our Site

• Place an order;

• Return an item or make an exchange;

• Request warranty service for any Hestan product;

• Inquire about our services;

• Request product information;

• Create an account;

• Participate in a marketing survey, promotion, or event either online or offline;

• Correspond with us by any means, either online or offline;

• Otherwise volunteer PII for any reason

How is your PII protected?

It is our intent to protect against the loss, misuse, or
alteration of information that we have collected from you. We employ
reasonable security measures to protect the security of the information
you submit to us. We limit the information we provide to outside
companies with whom we contract to only what they need to carry out
their responsibilities. When you make a purchase, request product
information, or create an account on our Site, your transactional
information is transmitted in a safe, encrypted format. We maintain the
data you provide, along with a record of your purchases, in a secure
database.

We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.

However, no e-commerce solution, website, mobile application,
database or system is completely secure or “hacker proof”. If our system
is hacked and your information is vulnerable, we will notify you within
72 hours. By using the Site or otherwise providing PII to us, you agree
that we can communicate with you electronically regarding security,
privacy and administrative issues relating to your use of the Sites. You
are also responsible for taking reasonable steps to protect your PII
against unauthorized disclosure or misuse, including by installing
anti-virus software, closing browsers after use, keeping confidential
your passwords, and making sure that you regularly update software and
apps.

How and when is your PII used?

We use your PII in order to:

• Process and track your order;

• Provide the services you request;

• Contact you about the status of an order;

• Contact you about your warranty claim;

• Send you catalogs or promotional offers (by postal mail or email) that we believe will be of interest to you;

• Identify your product and service preferences;

• Customize our communications to you;

• Provide information concerning product recalls or products you have purchased;

• Improve our merchandise selection and customer service

Instructions for unsubscribing from any newsletters,
promotions, or non-transactional related emails are included in every
email.

How can you manage how your PII is used?

We offer choices about the types of information you receive
from us. If you prefer not to receive product information or other
communications from us or if you prefer to receive them less frequently,
please Contact us

Please be sure to provide us your exact name, address, and
email or phone number used to engage with us so that we can be sure to
identify you correctly. Because mailings are planned in advance, it may
take several weeks for your request to become effective. If, due to
human error, you continue to receive unwanted communications, please
contact us again and we will make every effort to correct the situation.

Those in California have additional choices available to them. Please see the SPECIAL NOTICE TO CALIFORNIA RESIDENTS section below.

How and when is your PII shared?

We share the collected information with Meyer Corporation, U.S.
which includes all of its subsidiaries and affiliates. Meyer
Corporation, U.S. may use this information to offer you products and
services that may be of interest to you.

Our Contractors

We contract with other companies (such as shippers and website developers) to provide certain services to Hestan in order to:

• Process and fulfill orders

• Promote our products, events, and services

• Host contests and sweepstakes

• Design and develop accessible websites and web experiences

• Process refunds and warranty claims

In some instances, these contractors may have access to your
PII, but they are contractually obligated to maintain the
confidentiality of the information and to use it only for purposes of
our business.

How can you review and correct your PII?

In order to keep your PII accurate and complete, you can access or update some of it in the following ways:

• If you have created an account with us, you can log in and
  update your account information, including your name, address, and email
  address.

• You may contact us by visiting the Contact Us page on to hestan.com, hestanculinary.com, home.hestan.com, aspire.hestan.com, commercial.hestan.com, and hestanvineyards.com,
  and provide us with your contact information and the PII you would like
  to access or update. We will provide you with the PII requested if we
  verify your request and it is reasonably available, and will make the
  corrections that you request, if possible.

How long is your PII retained?

Unless we choose otherwise, or receive a reasonable request to
remove PII from our systems, we retain all PII and non-PII for as long
as it is needed for the purpose for which it was collected. If you are a
resident of California, please read the SPECIAL NOTICE TO CALIFORNIA RESIDENTS section below.

Summary of the categories of PII collected about you

For your understanding, we have provided a table with
categories of information we have collected from and about you in the
preceding 12 months:

NON-PERSONALLY IDENTIFIABLE INFORMATION

What is non-personally identifiable information (Non-PII)?

Non-PII refers to information that does not identify, relate
to, describe, or associate with a specific individual or household by
itself or in combination with other information. It also does not
include publicly available PII. We, our partner websites, or service
providers may gather certain information about you once you have visited
our Site. This non-PII may be compiled, analyzed, and distributed
amongst our partners and service providers on an individual or an
aggregated basis. Non-PII that we may collect includes:

• The URL of the website you came from or are going to in your visit

• Browsing or shopping path on our websites

• Non personally identifiable purchase information

• Other non-PII relayed by your internet browser during your
  visit, such as region, type of browser you used, the device you used to
  browse our website, etc.

Non-PII is not combined with PII.

How and when is your Non-PII collected?

Non-PII Collected by Hestan

We utilize web analytics tags to track pages and documents
accessed through our Site during your visit. We utilize click-stream
technology on our Site, which may not be readily apparent to you that it
is being collected.

Non-PII Collected from Other Sources

We collect data that’s publicly available. For example,
information you submit in a public forum (e.g. a blog, chat room, or
social network) can be read, collected, or used by us and others, and
could be used to personalize your experience. You are responsible for
the information you choose to submit in these instances.

We may also obtain information provided by third parties. For
instance, we may obtain information from companies that can enhance our
existing customer information to improve the accuracy and add to the
information we have about our customers (for example, adding address
information).

This improves our ability to contact you and increases the
relevance of our marketing by providing better product recommendations
or special offers that may interest you.

Cookies and Third Party Advertising: How and when we use them

hestan.com, hestanculinary.com, home.hestan.com,
aspire.hestan.com, commercial.hestan.com, and hestanvineyeards.com, and
some of our third party advertising service partners utilize cookie
technology to store and retrieve Non-PII in order to provide services to
you.

We utilize cookies to:

• Store and retrieve Non-PII

• Serve promotions

• Recognize browser and associated browsing activities

• Securely store account passwords

• Store personalized home pages

• Store which parts of a website have been visited or keep track of selections, such as those selected in a shopping cart

• If you choose for the Site to remember you and automatically
  log you in, we utilize the cookie to authorize your account, in order to
  pre-populate forms with PII like your email address (the PII is not
  stored in the cookie)

• Measure the effectiveness of our ads and to determine what
  advertising content to display to you, based on your interactions on our
  Site, as well as on third party websites you may visit

A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.

Cookies: Managing and restricting them

You can stop Cookies from being downloaded to your device or
remove cookies by selecting your appropriate settings in your browser.
Please consult the “Help” section of your browser for more information.

If you do not want the benefit of cookies, there is a simple procedure to manually delete your cookies. Visit http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html
to see these. Additionally, you can opt out of some of these services
by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Your device settings may also allow you to prohibit mobile app
platforms (such as Apple or Google) from sharing certain information
obtained by automated means with us. We are not responsible for the
Cookies from third parties. To learn about these third party Cookies,
please refer to the relevant policies on the third party’s website.

If you set your computer to not receive cookies at any time,
certain personalized services cannot be provided to you, and
accordingly, you may not be able to take full advantage of all of our
Site features (i.e. making purchases).

How and when is your Non-PII used?

• To make our Sites more interesting and useful to you

• For analyzing and improving the value of the material available on our Site

• To increase the effectiveness of the products we will offer to you in the future

• To help our partners and service providers, or our Site design
  teams to create, serve, and track promotions our customers might like

HOW WE RESPOND TO DO NOT TRACK SIGNALS

Certain web browsers and other programs may be used to signal
your preferences to us about how or whether we or third parties may
collect information about your online activities. User-enabled privacy
controls, such as a browser plugin or privacy setting, that communicates
or signals your choice to opt-out of the sale of PII will be treated as
a valid request to opt-out of the sale of your PII to third parties.

EXCEPTIONS TO OUR PRIVACY POLICY

Legal Requirements

Although we follow the rules we’ve outlined in this Privacy
Policy, there are times when we may have to disclose your personally
identifiable information to appropriate third parties.  Such
circumstances include:

• To comply with legal process such as a search warrant, subpoena, or court order;

• To protect Hestan’s rights and property;

• To investigate reports of fraud or of users sending material
  using a false email address or users sending harassing, threatening, or
  abusive messages;

• To protect against misuse or unauthorized use of our Site;

• To facilitate the financing, securitization, insuring, sale,
  assignment, bankruptcy, or disposal of all or part of our business or
  assets;

• To protect the rights, property, or safety of our company, our users, or others;

• During emergencies, such as when we believe someone’s physical safety is at risk;

• In the unlikely event that Hestan ever becomes insolvent and
  seeks protection under bankruptcy or insolvency laws, or if we plan to
  merge or be acquired by another business entity, Hestan may share or
  sell your personally identifiable information and non-PII with a third
  party that acquires our business.

Your PII and Non-PII May be Shared Elsewhere at Your Direction

At your direction or request, or when you otherwise consent, we
may share your information. For example, if you create a wish list and
elect to make it available to the public, your information will be
accessible on our website, mobile, or social applications.

ADDITIONAL INFORMATION

Links to Other Websites

Occasionally we provide links to other websites we think you
will enjoy. These websites operate independently of Hestan and have
established their own privacy and security policies. Hestan does not
have any control over the content, privacy practices, or other
activities of these websites. For the best online experience, we
strongly encourage you to review these policies at any website you
visit.

Privacy of Children on the Site

It is our policy not to collect Personally Identifiable
Information from any person under 13. Children are not permitted to
order from our Site, and we request that children under the age of 13
not submit any Personally Identifiable Information to us through the
Site. If we learn that we have inadvertently gathered Personally
Identifiable Information from children under 13, we will promptly remove
such information from our records.

SPECIAL NOTICE TO CALIFORNIA RESIDENTS

Under California Civil Code Section 1798.83, California
residents have the right to request and receive from us, one a year and
free of charge, information about the PII we have disclosed (if any) to
third parties for their marketing purposes during the previous calendar
year, and a description of the categories of PII shared. To make such a
request, please contact us,
including the phrase “California Shine the Light Law” in the subject
line, and provide us with your name, postal address and email address.

From January 1, 2020, our customers that are California
consumers have the following rights. To the extent that these rights
apply to you, the following rights are provided:

• Right to know

You have the right to know and request information about the
categories and specific pieces of PII we have collected about you, as
well as the categories of sources from which such PII is collected, the
purpose for collecting such PII, and the categories of third parties
with whom we share such information. You also have the right to know if
we have sold or disclosed your PII. You may request a copy of the
personal information we have collected and, upon request, we will
provide this information to you in electronic form.

• Right to delete

You have the right to request the deletion of your PII, subject to certain exceptions and our record retention policy.

• Right to opt-out of sale

You have the right to opt out of the sale of your PII to third
parties. You can exercise this right through the “Do Not Sell My
Personal Information” link in the footer of the Sites, when such link
becomes available on January 1, 2020. User-enabled privacy controls,
such as a browser plugin or privacy setting, that communicates or
signals your choice to opt-out of the sale of PII will be treated as a
valid request to opt-out of the sale of your PII to third parties.

• Right to non-discrimination

You have the right to not be discriminated against for exercising any of these rights.

If you would like to exercise one or more of the rights above,
please contact us using the contact information provided at the
beginning of this Privacy Policy. You may designate an authorized agent
to make a request on your behalf. Such authorized agent must be
registered with the California Secretary of State. We may deny a request
from agents that do not submit proof that they have been authorized by
you to act on your behalf.

We may need to confirm your verifiable consumer request before
completing your request, and, for example, may ask for you to confirm
data points we already have about you. We will only use PII provided in a
verifiable consumer request to verify the requestor’s identity or
authority to make the request.

IMPORTANT NOTICE REGARDING INTERNATIONAL DATA TRANSFERS

We are based in the US. If you choose to provide us with PII,
please understand that your PII may be transferred to the US and that we
may transfer that information to our affiliates and subsidiaries or to
other third parties, across borders, and from your country or
jurisdiction to other countries or jurisdictions around the world. We
put in place appropriate operational, procedural and technical measures
in order to ensure the protection of your PII. You acknowledge you
understand that by providing your PII: (i) your PII will be used for the
uses identified above in accordance with this Privacy Policy; and (ii)
your personal information may be transferred to the US and other
jurisdictions as indicated above, in accordance with applicable law.

Those in the European Economic Area have additional rights.
Please continue reading for information about your rights regarding your
PII.

IMPORTANT NOTICE TO EUROPEAN ECONOMIC AREA RESIDENTS (GDPR REGULATIONS)

Under the General Data Protection Regulation (GDPR), European
residents have important rights to their PII. In order for us to process
your PII under the GDPR, we require a legal basis to do so. We
generally rely on your consent for this basis. Furthermore, you are free
to revoke your consent at anytime by enforcing your data subject rights
as seen below. Please be aware of our other legal bases for processing
your PII, including contract, legal obligations, vital interests, public
task such as reporting criminal activity, or other legitimate interests
such as processing for your benefit. If our legal basis is not based on
consent, this may enforce your data subject rights as laid out below.
For more information, please visit this link.

Our GDPR Data Retention Period

In effectuating your right to be forgotten, when we have your
consent to process your data, our data retention period is 5 year either
after collection of data, or if the information is associated with an
account, 5 years after the deletion of your account. You may revoke your
consent at anytime within this 5 year period by enforcing your data
subject rights as laid out below. Because of the nature of return or
warranty data, we hold this data indefinitely for your benefit in order
to effectuate your requests. If you want to enforce your rights
regarding return or warranty data, please email us a removal request.

Whenever you make a purchase on our Site, you have the option
to check out either as a guest or as a subscriber. If you purchase as a
guest, your personal data will be anonymized within 24 months. If you
purchase as a subscriber, some of your personal data will be anonymized
within 24 months, but login/dashboard PII are necessary for the
functioning of our communication channels and cannot be opted out. If
you still wish to remove such personal data, you should cancel your
subscriber account.

We also collect your information when your contact us for
customer service. Customer service calls are recorded and kept on file
by the call service vendor. At present time, there are no time limit on
keep the recordings stored. If you have an inquiry regarding our
vendor’s call records, please contact us at [email protected].

Your GDPR data subject rights to your PII

Please be aware of the following rights to your PII:

• Right to information and have access

• Right to rectification

• Right to object

• Right to erasure/be forgotten

• Right to restrict processing

• Right to data portability

• Right not to be subject to automatic decision-making including profiling

• Right to complain to the ICO

• Right to withdraw consent at any time

To make any request involving your rights, please contact us at [email protected].
We will process your request within 30 days. Occasionally, it may take
us longer if your request is particularly complex or you have made a
number of requests. In this case, we will notify you. Note that your
rights may be affected if we have legal obligations to disclose. For
example, we will retain and share your information with the appropriate
authorities without your consent if your PII involves criminal activity.
Please see the legal basis section for more information.

Right to information and have access

You have the right to request a copy of the PII held by or on
behalf Hestan about you for free. We may need additional identification
information to confirm your identity.

Right to rectification and Right to object

You have the right to have any inaccuracies to your PII
corrected and the right to object to how your information is profiled.
When you contact us, please provide us details on inaccuracies or
profiling you object to.

Right to erasure/be forgotten

You have the right to be forgotten. When you consent to your
PII to be used for the above purposes, your PII will not be held for any
longer than for the consented purposes. We routinely review your PII
for deletion. Additionally, you may withdraw your consent at any point.

If you do, Hestan, our affiliates, and any third party
processors will delete your information within a reasonable time.
However, please note that we may turn your PII into anonymous data so
that you cannot be identified from it for the purposes of statistical
analysis, traffic/website usage analysis and other administrative
purposes. If we do so, we will not delete your anonymized information.
Also note of our alternative legal basis for retaining and processing
your information.

Right to restrict processing

You have the right to restrict how we process your information.
When we ask for your consent, we provide you with options on how we may
process your information. Additionally, when contacting us, please
provide details on how you would like us to restrict our processing of
your information.

Right to data portability

You have the right to have us transfer your information to
another data processor. When contacting us, please provide details on
who we are to transfer to and their contact information.

Right not to be subject to automated decision-making including profiling

When you request information from us, we will label any
information created about you from an automated decision-making process.
You have the right to object to this information that we create about
you, and we will delete that particular matter.

1. https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/
2. If there’s any request, comply with the following: https://gdpr-info.eu/art-15-gdpr/